ProPharma Group
This listing was posted on ProPharma Group (via Broadbean).
Medical Information Supervisor
Location:
Overland Park, KS
Description:
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world's largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.The Medical Information Supervisor is responsible for providing an excellent quality and efficient Medical Information (MI) service in respect of designated clients/products, including intake and documentation of Medical Information, product complaint and adverse event cases. Management of daily workload of a team of Medical Information professionals and responsibility for significant tasks such as client liaison, quality assurance and training. This role may involve line management of these individuals. Participate in the development and continuous improvement of processes, workflow, and supporting documents and continually seek ways to enhance customer service experience both internally and externally. Essential Functions:Medical Information service delivery Appropriate supervision and advice will be provided to support the Medical Information Supervisor in the conduct of the designated responsibilities listed below: * Providing an excellent quality and efficient medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident, and professional manner. Enquiries may be received via phone, letter, email, and fax. * Being knowledgeable and complying with the specific Working Practices (WPs) which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation. * Independently ensuring that tasks are completed within the deadlines and Key Performance Indicators (KPIs) documented in the agreed ProPharma Standard Operating Procedures (SOPs) and WPs. * Supporting junior members of the team in ensuring that their tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs as requested by Management. * Recognizing adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs. * Able to communicate effectively with the Company's clients as appropriate. * Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry. * Identifying where company-specific WPs/Client Instructions may require updating. Workload Management * Taking responsibility for assessing current workload status of team members and ensuring the fair distribution of workload. * Able to redistribute workload to ensure all deadlines are met. * Able to maintain an oversight of the team's performance against the agreed KPIs, feeding back to management and the team on improvements needed or providing positive feedback as required. * Able to plan ahead to organize workload to take into account Public Holiday periods including annual leave and ad hoc cover as applicable. * Motivating the team to provide an efficient and effective Medical Information service. Quality Assurance * Consistently maintaining quality in all areas of the job, particularly reporting of Adverse Events (AEs), Product Quality Complaints (PQCs) and logging enquiries into the Enquiry Handling System, including maintaining single check accreditation. * Performing quality checks on AEs, PQCs and correspondence to ensure accuracy in all areas of the job for other team members and providing training feedback. * Other quality tasks which may include checking client communications, weekly reports, new starter training paperwork and investigating complaints and deviations. Training * Supporting the induction and training of new members of staff. * Supporting and coaching other team members to ensure ProPharma 's processes are followed. * Proving accurate guidance on professional and technical questions, including support on non-standard enquiries. * Taking responsibility as required for identifying and coordinating future training needs for the team (ProPharma and client). * Involvement in some significant training sessions as requested by management, for example induction training or training out major changes to an SOP/ ProPharma process. * Identifying areas to improve in relation to existing training sessions, or new training sessions which may be required by the team. Supporting the overall business * Developing and improving processes, including updating any necessary documentation, training staff, and communicating updates to relevant people. * Taking responsibility as required for leading a significant project(s) within the team(s) e.g. notifications, AE Follow Up, outgoing calls. Co-ordinating, planning, and training out of the project and ensuring regular status updates are provided to management. * Taking responsibility as required for being point of contact for designated clients by: * ensuring that WPs are kept up to date and taking responsibility for training these updates to the team. * responding to client emails in a timely manner with minimal changes required to the email content by Manager. * Leading client meetings, taking action minutes and following up on actions. * Addressing client questions on case management and processes. General * Having an excellent working knowledge of, and to comply with, the SOPs of ProPharma. * Complying with the Company's health and safety policies. * Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients, and employees of the business. * Proactively communicating feedback areas for the team and the individual to develop and improve in catch ups with Manager. * Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs. * Acting as a role model to other members of staff, acting in a positive and professional manner always even during busy periods or times when the Business Continuity Plan is in place and motivating the team to work efficiently. * Other duties as assigned. When role involves personnel management * Foster teamwork and collaboration. * Resolve conflict and involvement in performance/disciplinary meetings as required. * Monitor and provide staff ongoing performance feedback and conduct annual performance and compensation reviews. * Assist direct reports with key deliverables and activities in support of designated clients. * Planning headcount requirements and tracking these against team workload to fully justify any necessary headcount increases. Recruitment of new staff as required. Necessary Skills and Abilities: * Excellent knowledge of medical information services and healthcare provision systems in the designated country, together with the regulations codes and guidelines relevant to their provision. * Sound understanding of the pharmaceutical industry. * Able to understand, analyze and communicate pharmacological and medical issues concerning a broad range of pharmaceutical products. * Able to work within a team in a positive, open and professional manner at all times. Also, able to work effectively with colleagues in other departments. * Able to motivate the team and encourage them to work efficiently. * Self-motivated to maintain high efficiency and productivity levels, and manage multiple projects and clients as required. * Excellent written and oral communication skills and computer literacy including communication with management regarding discrepancies/concerns. * Excellent planning, prioritizing and organizational skills, showing responsibility for meeting deadlines of own workload. This also includes preparing in advance for meetings. * Able to co-ordinate and prioritize a team's workload in an efficient and positive manner to ensure deadlines are met. * Able to project and maintain professionalism in handling difficult situations and in times of stress. * Strong decision making and problem-solving skills. * Able to identify potential process improvements and to develop and improve processes. * Able to occasionally work extended and/or flexible schedule to meet client requirements if required. Roles with line management requirements * Ability to supervise others directly or as part of matrix and provide direction as necessary. Educational Requirements: * RPh, RN, or Veterinary Technician or equivalent (based on area of responsibility and oversight) * Current active healthcare license appropriate for degree or equivalent Experience Requirements: * Required: Track record of success as a pharmaceutical Medical Information Professional, with at least 2 years prior Medical Information experience or equivalent. For roles with line management responsibilities: * Preferred: 2 years of management experience including supervision of others We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
Company:
Propharma Group
Posted:
May 8 on Broadbean
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More About this Listing: Medical Information Supervisor
Medical Information Supervisor is a Executive Supervisor Job at Propharma Group located in Overland Park KS. Find other listings like Medical Information Supervisor by searching Oodle for Executive Supervisor Jobs.
Medical Information Supervisor is a Executive Supervisor Job at Propharma Group located in Overland Park KS. Find other listings like Medical Information Supervisor by searching Oodle for Executive Supervisor Jobs.