Endpoint Specialist 2, Digital Technology Solutions
Location:
Cincinnati, OH
Description:
Current UC employees must apply internally via SuccessFactors : bit.ly/UCEMPL You are invited to submit an application to be considered for one of multiple vacancies of the same position. Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a 100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops 1.65 billion and its endowment totals 1.8 billion. The University's overall regional economic impact exceeds 10.6 billion, paving the way for the future of Cincinnati. Job Overview Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end:user incidents and requests. Essential Functions:Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand:alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.:Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re:install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components:Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end:user satisfaction and allocate unresolved issues as appropriate.:Provide support for Windows and macOS based computers, including imaging/deployment of machines, troubleshooting hardware issues, and contacting vendor support for warranty claims.:Create, manage or manipulate systems, packages, and policies within administrative tools. May modify or create security group permissions for shared network drives or printers using Active Directory.:Assist other departments in planning and implementing new applications, software, and/or hardware; consult and coordinate with faculty and staff on hardware/software needs/purchases as well as provide guidance on options and settings within third party applications to best fit the user's needs.:May serve as liaison to project teams in the department.:Create and keep an inventory of the university's technological equipment and manage equipment taken out of service.:Build and maintain system documentation and support articles for a variety of audiences.:Build and test operating system images and software distribution packages according to specification, releases software distribution to targeted computers.:Track software distribution and deliver compliance reports.:Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.:Review application packaging, image creation and software distribution service requests for completion and validate inputs with customers.:Utilize incident, request and ch
Posted:
May 14 on Tip Top Job
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More About this Listing: Endpoint Specialist 2, Digital Technology Solutions
Endpoint Specialist 2, Digital Technology Solutions is a Human Resource Endpoint Specialist Digital Job located in Cincinnati OH. Find other listings like Endpoint Specialist 2, Digital Technology Solutions by searching Oodle for Human Resource Endpoint Specialist Digital Jobs.
Endpoint Specialist 2, Digital Technology Solutions is a Human Resource Endpoint Specialist Digital Job located in Cincinnati OH. Find other listings like Endpoint Specialist 2, Digital Technology Solutions by searching Oodle for Human Resource Endpoint Specialist Digital Jobs.